Support

Logging in

No password needed. On the site, tap "Email me a login link" on the login page. In the iPhone app, enter your email and we send you a 6-digit code. If you set a password, you can sign in with it on either. New to Rateful? Get started here with your TikTok handle.

How Sam handles your deals

• Sam, your AI manager, answers brands that email your Rateful address and negotiates up to your rate card, never below your lowest price.
• When a brand agrees, Sam asks you first. Tap Accept or Pass in the app, or reply YES or NO to the text.
• Your rates are under Rates. Change any price there, or ask Sam in the Sam tab.

Your Rateful email

You get yourhandle@rateful.ai. Brands email the address in your TikTok bio, so put it there: in TikTok, tap Edit profile, then Bio, and paste it. Brand emails already in your inbox? Forward them to that address and Sam answers them too.

Getting paid

Brands pay through Stripe. To receive money, set up payouts once under Money. Rateful never sees your full card or bank numbers. If a payment looks wrong, email us with the brand's name.

Texts and notifications

Texts and WhatsApp messages only go out if you turned them on. Reply STOP to any text to stop them, or change it under Notifications. You can turn push notifications off in your iPhone's Settings.

Deleting your account

You can do this yourself. On the site, log in, open Settings, tap Delete account and type DELETE to confirm. In the iPhone app, open Settings and tap Delete account. If you can't log in, tap "Email me a login link" on the login page.

Emailing us doesn't delete an account, because anyone can type your address on an email. If you email hello@rateful.ai from the email on your account, Sam sends you a link that signs you in and opens that same page.

If no real money has moved on your account, everything is deleted right away. If a brand has paid through Rateful, your account closes right away and the rest of your data is deleted within 30 days. Payment and tax records are kept as long as the law requires. See Privacy for the details.

Who runs Rateful

Rateful is operated by Watermark LLC, 8 The Green, STE A, Dover, DE 19901, United States. See also our Terms.